Terms and Conditions

Welcome to KaaviFresh! By using our website, you agree to the following terms and conditions...

Welcome to KaaviFresh! By using our website, you agree to abide by our terms. We reserve the right to update or change these terms at any time without prior notice. All product descriptions, pricing, and availability are subject to change. Orders placed on our website will be confirmed only after successful payment. Customers must provide accurate billing and shipping details to avoid delivery issues. We do not take responsibility for incorrect addresses provided by customers. Unauthorized use of our website, including data scraping, is strictly prohibited. The content and design of our website are protected by copyright laws. Customers must be at least 18 years old or have parental consent to place an order. Discount coupons and promotional offers are subject to availability and conditions. We reserve the right to cancel any order if fraud or suspicious activity is detected. Payments must be made through authorized gateways; we do not accept direct transfers. We are not responsible for delays due to external factors like courier issues or strikes. Customer disputes will be handled as per applicable Indian e-commerce laws. We do not guarantee uninterrupted website access due to technical maintenance. Our products are intended for personal use; reselling without consent is prohibited. Any attempt to hack or disrupt our website’s functionality will lead to legal action. Reviews and testimonials shared on our platform must be genuine and truthful. Customers should inspect products upon delivery and report damages within 24 hours. We reserve the right to refuse service to anyone at our sole discretion. Any content submitted by users (reviews, feedback) may be used for marketing purposes. We are not liable for third-party advertisements displayed on our website. By using our services, customers consent to receiving order-related notifications. Refund requests must be in line with our Refund Policy outlined below. Our website may contain links to third-party sites, and we are not responsible for their content. If an order is delayed due to unavoidable circumstances, customers will be notified. Bulk purchases or wholesale inquiries must be made separately through customer support. Customers are responsible for ensuring the legality of their purchases in their location. Any refunds due to payment failure will be processed within 7-10 business days. Orders placed using fraudulent means will be immediately canceled and reported. Customers must not misuse discount offers by creating multiple accounts. We reserve the right to modify, suspend, or discontinue any product or service. Disputes, if any, will be settled under the jurisdiction of Tamil Nadu courts. Any delays due to customs clearance for international orders are beyond our control. KaaviFresh will not be liable for indirect or consequential losses from product usage. Customers are advised to carefully read product specifications before placing orders. Any concerns regarding website security should be reported immediately to our support team. KaaviFresh holds the right to refuse refund or replacement for misuse of return policies. The estimated delivery time is an approximation and may vary in remote locations. Customers must not reproduce or distribute KaaviFresh’s branding without permission. Subscription services, if applicable, are governed by separate terms outlined in their agreement. If a customer files excessive complaints without valid reasons, we reserve the right to blacklist them. We are not responsible for technical failures of the customer’s internet service affecting transactions. Any negative impact on delivery due to national emergencies is not within our control. Customers should keep track of order status via the tracking details shared. If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order. The customer must bear any additional customs charges or import taxes, if applicable. By purchasing from KaaviFresh, you agree to comply with all applicable local laws. We hold no liability for allergic reactions; customers must check ingredient lists before use. If any part of these terms is deemed invalid, the remaining provisions shall remain in full force. We ship products across India with reliable courier partners. Orders are processed within 24-48 hours of payment confirmation. Delivery time varies based on location: Metro Cities: 2-5 business days Other Locations: 5-10 business days Customers will receive a tracking link after dispatch. Shipping charges depend on product weight, location, and delivery speed. Free shipping is available for orders above a certain amount. Orders cannot be canceled once shipped. If a package is delayed, customers must check with the courier before contacting us. We are not responsible for delays caused by natural disasters or unforeseen circumstances. If a package is lost in transit, a replacement will be provided. Customers must provide accurate delivery details to avoid shipment issues. If a package is returned due to incorrect address, re-shipping charges apply. Cash on Delivery (COD) is available only in select locations. International shipping is not available at this time. If the package is damaged during shipping, report it within 24 hours. Customers must collect parcels on time to avoid return-to-origin charges. Orders with multiple items may be shipped separately. Customers must sign for high-value shipments as proof of delivery. If a package is returned due to non-acceptance, reshipping fees apply. KaaviFresh reserves the right to update shipping policies as needed.Customers can return eligible products within 7 days of delivery. Items must be unused, unopened, and in original packaging. Returns are not accepted for perishable goods (e.g., food products). Customers must provide a valid reason for the return request. Returns due to change of mind are not accepted. Return shipping costs are borne by the customer unless the fault is ours. If an incorrect product is delivered, we will arrange a free return pickup. Customers must provide return tracking details for verification. Once we receive the product, inspection takes 3-5 working days. A replacement or refund will be issued after inspection approval. Items that fail inspection due to damage or use will be returned to the customer. Returns are not accepted for customized or personalized orders. Digital products or downloadable items are non-returnable. If an order is refused at delivery, return charges will apply. Refunds for returned items will exclude shipping charges. Customers must initiate a return request through our website or email. We do not accept returns for items purchased from third-party sellers. Refunds for returned orders will be processed within 7-10 business days. If a returned product is lost in transit, we are not liable for the loss. KaaviFresh reserves the right to reject return requests that do not meet the policy conditions.We offer refunds only for defective or damaged products. Refund requests must be made within 7 days of receiving the order. Customers must provide a valid reason and proof (photo/video) for refunds. Refunds will not be processed for used, opened, or tampered products. Shipping charges are non-refundable unless the issue is from our end. Refunds will be credited to the original payment method within 7-10 days. Customers must return the product before the refund is processed. Orders canceled before dispatch are eligible for a full refund. If an item is out of stock after purchase, a full refund will be issued. Refund processing time may vary based on bank policies. Items on sale or discount are non-refundable unless damaged. If a refund is delayed, please check with your bank before contacting us. Refunds are not applicable for incorrect addresses provided by customers. Digital products or downloadable items are non-refundable. If the wrong product is delivered, customers must report it within 48 hours. If a product is not delivered due to courier issues, we will issue a full refund. Refund requests can be raised through our customer support email. Replacement is available for eligible refunds instead of a cash refund. Refunds for bulk orders will be processed case-by-case. We reserve the right to reject refund requests that do not comply with our policy.We offer refunds only for defective or damaged products. Refund requests must be made within 7 days of receiving the order. Customers must provide a valid reason and proof (photo/video) for refunds. Refunds will not be processed for used, opened, or tampered products. Shipping charges are non-refundable unless the issue is from our end. Refunds will be credited to the original payment method within 7-10 days. Customers must return the product before the refund is processed. Orders canceled before dispatch are eligible for a full refund. If an item is out of stock after purchase, a full refund will be issued. Refund processing time may vary based on bank policies. Items on sale or discount are non-refundable unless damaged. If a refund is delayed, please check with your bank before contacting us. Refunds are not applicable for incorrect addresses provided by customers. Digital products or downloadable items are non-refundable. If the wrong product is delivered, customers must report it within 48 hours. If a product is not delivered due to courier issues, we will issue a full refund. Refund requests can be raised through our customer support email. Replacement is available for eligible refunds instead of a cash refund. Refunds for bulk orders will be processed case-by-case. We reserve the right to reject refund requests that do not comply with our policy.We collect customer information only to process orders and improve our services. Personal data is kept secure and confidential. We do not sell or share your data with third parties for marketing purposes. Payment details are encrypted and not stored on our servers. We use cookies to enhance user experience on our website. Customers can opt out of marketing emails at any time. Information shared with delivery partners is used only for shipping purposes. Our website follows strict security measures to protect customer data. Customers must not share their login credentials with others. We may use customer reviews or feedback on our website with permission. Customers can request data deletion by contacting us. Third-party services (e.g., payment gateways) have their own privacy policies. Any privacy policy changes will be updated on this page. We store order history for legal and customer service purposes. If you suspect a data breach, report it immediately to our support team. We do not knowingly collect data from children under 18 years. Your data may be used for legal compliance if required by authorities. Customers must provide accurate personal information for smooth transactions. Unauthorized access to user accounts is strictly prohibited. By using our website, you agree to our Privacy Policy.