Terms and Conditions

Welcome to KaaviFresh! By using our website, you agree to the following terms and conditions...

Customers can return eligible products within 7 days of delivery. Items must be unused, unopened, and in original packaging. Returns are not accepted for perishable goods (e.g., food products). Customers must provide a valid reason for the return request. Returns due to change of mind are not accepted. Return shipping costs are borne by the customer unless the fault is ours. If an incorrect product is delivered, we will arrange a free return pickup. Customers must provide return tracking details for verification. Once we receive the product, inspection takes 3-5 working days. A replacement or refund will be issued after inspection approval. Items that fail inspection due to damage or use will be returned to the customer. Returns are not accepted for customized or personalized orders. Digital products or downloadable items are non-returnable. If an order is refused at delivery, return charges will apply. Refunds for returned items will exclude shipping charges. Customers must initiate a return request through our website or email. We do not accept returns for items purchased from third-party sellers. Refunds for returned orders will be processed within 7-10 business days. If a returned product is lost in transit, we are not liable for the loss. KaaviFresh reserves the right to reject return requests that do not meet the policy conditions.